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Common Questions

How long will it take to get my glasses?

Answer: If you have a distance or reading prescription, we can often make your glasses the same day. If you are in need of a bifocal or progressive lens, we would order those from Hoya and can take 7 to 10 business days.

Why can’t my glasses be made in an hour?

Answer: We have chosen to provide our patients the best lenses we can to provide the best vision and durability. To make your lenses with the best technology, requires lots of high tech equipment that would cost millions of dollars to set up and operate. The option was to make the glasses fast and at a lower quality or take longer and better quality. Dr Stegen decided he wanted to provide the best quality of eyewear as well as providing a high level of medical care.

Why don’t my transition lenses change in the car?

Answer: Transition or photochromic lenses react to UV light and most windows and windshields block UV transmission. Ask us about the new sensity dark lenses from Hoya that will darken behind your windshield.

Why can’t you fill my prescription if it is expired?

Answer: The FDA regulates eyeglass prescriptions and have determined that in the best interest of the protecting the sense of sight, people should be seen every 2 years. Most vision problems do not have symptoms until you have lost vision at which time it is to late. Vision that is lost most often can not be restored and the goal when a ocular disease is diagnosed is to slow it down to the point where vision loss is not impacting quality of life.

Can I get my PD to order glasses online?

Answer: We can take the pupil distance, however that does not ensure your eyewear will be properly made. Your optician will want to see where you pupils align in the glasses you chose to provide the most accurate vision. If you are ordering bifocals or progressives, it is impossible to know for sure that the placement of your reading power is correct without taking the measurement with the frame you have chosen on.