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COVID recovery safety first

North Country Eye Care ReOpening & Offering Appointments!

During the COVID-19 pandemic, the safety and well-being of our patients, staff and doctors is our first priority. Our team will continue to go above and beyond the expectations for optometry practices so that everyone who enters our practice will feel safe. We are sure that you are well aware of the concerns about COVID-19, and we would like you to know the steps we are taking. These measures include, but are not limited to:

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Steps We Are Taking to Ensure Your Safety

Steps Our Practice is Taking

  • Our doors will be locked and open for patients by appointment only. Please call and schedule your appointment prior to coming into the office.
  • Appointment times will be spaced further apart to ensure social distancing.
  • Hand sanitation stations are available at the entrance and throughout the practice.
  • Temperature of staff and patients will be taken when entering the office.
  • All of our staff and doctors will be wearing appropriate Personal Protective Equipment (PPE) including masks and gloves when necessary.
  • Spread-out patient chairs in the optical and reception area – at least 6 feet apart.
  • Every chair will be disinfected between each use.
  • Each pre-testing and examination rooms are disinfected after every patient exam, including all surfaces, instrumentation, door handles, and equipment.
  • We will disinfect frames after a patient has contact with them.
  • Regularly cleaning and disinfecting railings, door handles, counters, reception room areas, and all spaces where public interaction occurs.
  • Limiting the number of patients in the office or any area at one time.
  • The exam room and pretesting instruments will be disinfected after every patient.
  • We will be aware of common “touch points” within the clinic such as doorknobs, counters, keyboard, phones, credit card machines, pens, etc. and will be disinfecting these as often as possible.
  • All reading material has been removed from the waiting area.
  • Pens will be sanitized after each use by a patient.
  • Deep cleaning at the end of each day.
  • Discussions with doctors and staff will be kept to a minimum.
  • Follow up phone calls or telehealth video conferencing will be used as often as possible.

We appreciate your understanding in following our new guidelines and will inform patients as we relax these protocols. Thank you for your business and stay safe.

North Country Eye Care FD

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